Refund policy

MerryOrb Refund & Return Policy

Effective Date: September 15, 2026

At MerryOrb, we want customers to receive the product they ordered in proper condition. Please review this Refund & Return Policy before placing an order.

By completing a purchase through MerryOrb, you agree to the terms below.

Order Cancellations

Because we begin processing orders quickly, cancellation requests should be submitted within 24 hours of purchase.

If your order has already entered fulfillment or has shipped, we may not be able to cancel it.

To request a cancellation, contact us and include:

Your name
Order number
Email address used for the order
Reason for the cancellation request

Submitting a cancellation request does not guarantee that the order can be cancelled if processing has already begun.

Damaged, Defective, or Incorrect Items

Please contact MerryOrb within 30 days of delivery if your item arrives:

Damaged
Defective
Incorrect
Significantly different from what you ordered

We may ask you to provide photographs, videos, packaging images, or other reasonable evidence so we can review the issue.

If your claim is approved, the resolution may include:

Replacement
Exchange
Store credit
Partial refund
Full refund

The appropriate resolution will depend on the circumstances of the order.

Change-of-Mind Returns

Because orders may begin fulfillment shortly after they are placed, change-of-mind returns are not automatically guaranteed after fulfillment has started.

Please contact MerryOrb before sending any item back.

Returns sent without prior authorization may not be accepted.

Return Conditions

When a return is approved and a physical return is required, the item should generally be:

Unused
In substantially the same condition in which it was received
Returned with original packaging where reasonably possible
Accompanied by proof of purchase

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

Gift cards
Digital products
Downloadable products
Items marked final sale
Items damaged after delivery through misuse, accidental damage, or unauthorized modification

Return Shipping

If MerryOrb confirms that you received a damaged, defective, or incorrect item and requires the item to be returned, we will provide return instructions.

For approved returns that are not related to a defect or fulfillment error, the customer may be responsible for return-shipping costs.

Do not return an item until you have contacted MerryOrb and received return instructions.

Refunds

Once an approved return or claim has been reviewed, we will notify you of the outcome.

Approved monetary refunds will be issued to the original payment method.

After MerryOrb processes a refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Incorrect Shipping Address

Customers are responsible for entering complete and accurate shipping information at checkout.

If you notice an error in your address, contact us as soon as possible.

We will attempt to update the address if fulfillment has not already begun, but address changes cannot be guaranteed once an order is being processed.